Information Technology Specialist - Talent Pool

Job Description

Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.

Primary Functions:

•         Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.

•         Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.

•         Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.

•         Assist with administration of network accounts, file permissions, and shared drives.

•         Maintain accurate IT asset inventory and equipment tracking records.

•         Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.

•         Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.

•         Assist with documentation of IT procedures, configurations, and support logs.

•         Escalate complex technical issues to senior IT personnel or external vendors as appropriate.

Position Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.

• Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.

• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).

• Strong customer service orientation and communication skills; ability to support non-technical users effectively.

• Organized and detail-oriented with the ability to manage and track multiple open support requests.

• Ability to work independently and as part of a team in an onsite, professional environment.

Additional Requirements:

• CompTIA A+, Network+, or Security+ certification (or currently pursuing).

• Experience supporting users in a government, defense contractor, or regulated environment.

• Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.

• Experience with Active Directory, Group Policy, or remote management tools.

• Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.